COVID and Direct Debit Collection Information

We are SimplyCOLLECT and we process Direct Debit payments on behalf of different types of businesses and as part of that service, we are here to help with the customer service on behalf of the service provider.

As part of your subscription, your payments will be debited via Direct Debit which is the most efficient and convenient way to set up payments for a variety of services. At SimplyCOLLECT we provide more than just payment collection, we provide customer service management so should you have any queries relating to your payment or subscription please contact us.

During the COVID pandemic, we have put in place tools and systems that your service provider can utilise to make adjustments to your subscriptions, you may also hear from ourselves should the service provider request this. As we have seen with previous restrictions and lockdowns the notice being given to service providers to make any changes or notify their customers is very short. The process for payments to be collected/requested has always started before the due date of the payment so please bare this in mind when contacting the service provider.

You may wish to contact us to discuss your payments and subscription to your chosen service provider. You can do this in a number of ways as listed below, however, due to the demand of incoming queries, we may not always be able to respond as quickly as we would like too. with any queries please ensure you quote your full name, address, Direct Debit reference and the name of the service provider you have a subscription with.

Any changes that you have put in place, please ensure you receive a confirmation/receipt as proof and for your records.

Email: enquiries@simplycollect.co.uk
Telephone: 0330 223 3152
Website chat

Here are some other reasons to contact us:

Change of bank details
Change of Contact details
Cancellation of service agreement
Paying and failed payments

We look forward to providing you with friendly and efficient service. Please ensure you keep all your terms and conditions and our contact details in a safe place for your records.

If I Cancel The Direct Debit will this cancel my agreement?

Your Direct Debit is the way you pay for your service with the service provider. This is separate from the agreement that you have made with them relating to how long payments should be made and any cancel notice that is required. You should always speak to our customer service team before stopping the Direct Debit as you could incur further charges.

I owe some payments what can I do?

If you have unfortunately missed some payments it is best to contact us straight away (Mon/Friday 9-5). Please ensure you do this ASAP to stop any further action.

Can I change the date of my payment?

In certain circumstances, it may be possible to change the date of your payment; however, you may be required to make a pro-rata payment. Please contact us to discuss your request.

How safe are my details with SimplyCOLLECT?

At SimplyCOLLECT the security of your data is of utmost importance to us. We take numerous steps along each process to keep your data safe.

Being a BACS approved supplier means we have been vigorously and continuously checked to meet stringent standards. We are also one of few BACS FM Providers (Facilities Management provider) which means we have been recognised as an authorised organisation. We are also registered with the FCA to provide payment services. Our entire client data is secured via 256 bit SSL encrypted server.

I want to change my account details, who should I do this with?

To change the bank account details from where the payments are debited you need to contact our customer service team. This can be done by calling us on 0330 223 3152 (Mon-Fri 9/5). Your Direct Debit takes a few days for your bank to set up the mandate with your bank, so you may be asked to allow a payment to come from the existing account details or a debit/credit to cover your service until the details have changed.

Why does SimplyCOLLECT appear on my bank statement?

We collect payments on behalf of many types of businesses up and down the country and as part of this, you will see a combination of Simply Collect LTD appear on your statement. The Direct Debit reference will appear as a series of numbers which is unique to your account so please have to hand when contacting us.

I’m currently paying a subscription for a service and want to cancel, what should I do?

In the first instance please ensure you look at the terms and conditions that you would have agreed to when agreeing to the service. This could have been via a paper-based form or electronically. Please contact us where our team will look into your account and see what the terms of the agreement are and what notice period is required to cancel. It is important to not stop your Direct Debit until your account has closed, this will ensure no additional fees are incurred.