How it works
Managing existing customers, adding new ones and providing member support has never been this easy. Discover how many different industries including our Gym Management Software solution can help you grow your customer base.
New customer sign up
A customer signs up to your service via our electronic sign-up or a paper form.
New customer, is added to your Direct Debit management software
The customer is automatically entered into the direct debit management software and emailed confirmation plus any other welcome information you require.
Fees for the new customer are taken
simplyCOLLECT takes any joining/pro-rata fees upfront and then automatically processes the customers monthly fee via Direct Debit each month
We deal with late payers
Any members who have not paid on time are automatically followed up by simplyCOLLECT and resolved, saving you time.
Quick payment to you
Fees are then passed directly to your account and your Direct Debit management software is automatically updated to reflect customers payment status.
You can get on with running your business
Our Direct Debit management solution allows you more time to concentrate on what you do best, growing your business and retaining your customers.
The Complete Management Tool For Your Members
Setup and installations take place online with all training and guides included. We’re here every step of the way
Our Professional and easy-to-use service is affordable for all sizes of businesses and can vary depending on the services taken up
Direct Debit collections is an efficient and low cost option to collecting payments on a regular basis. We have also made this paperless so no need to use any more trees
Your customers will have a UK team who take of the administration and non-payers etc to take away the admin that keeps you away from doing what you love.
With a wealth of key information you will be able to stay in touch with your business and your clients via our contact hub
By outsourcing your collections and software to one company you will save time and money while improving your collection rates and client retention
Five Star Support
Our customer support is here to help you through every step of the way. As our software is always being developed with the help of our clients we can be on top form
The software is designed to be user friendly and not over complicated so you can get what you want when you want it. We also like to think it looks pretty trendy as well
Frequently Asked Questions
How much control will I have to make change to my customer payments?
With our SimplyCOLLECT payment system, you can have access to various features that allow for the easy amendments to be made. Additionally, as part of our overall services, our UK based team can take care of any changes you require. With different levels of access control to the payment system, you can control who can make certain changes.
I already use Direct Debit, can I transfer my customers to SimplyCOLLECT
Direct Debit is the best solution to remove the administration associated with payments and subscriptions and when you want to move customers we also keep that nice and simple. As an accredited FM Provider, we are able to use the “Bulk Change” process which essentially allows for a seamless transfer process with little disruption.
How much does it cost?
The great news is with the use of Direct Debit you cut out the high transactions fees just for collecting the payments. With SimplyCOLLECT you are paying for a managed service this is essentially like having a team working for you but with the costs. We take care of the administration for those customers who cost you time by not paying on time! Our fees start at 3% + 15p per transaction and this is inclusive of all our services.
Will my customers be able to speak to someone?
Yes! Our UK based customer care team are here 5 days a week, working 9-5. You and your customers can also contact us via our Website, Skype, Facebook and email. We are here to take away the administration from our clients and provide an A* customer experience.
Why is Direct Debit a better alternative to other options?
Direct Debit provides you with a simple solution to collecting subscription payments, it reduces administration, cuts costs and improves your cash flow position. It is used by a majority of suppliers; just take a look at your bills! However with SimplyCOLLECT we are more than a Direct Debit provider we provide a managed service and this means we also deal with non-payers, cancellations etc. When you compare this against cash, standing or card payment solutions the benefits are massive.
Would my customers be in an agreement and can I change this?
This is entirely up to you as the service provider. If you require different levels of commitment for a customer to agree too this is in your control. As part of our credit and customer service roles, we will work to ensure your customers meet your conditions.