Frequently Asked Questions
How much control will I have to make change to my customer payments?
With our SimplyCOLLECT payment system, you can have access to various features that allow for the easy amendments to be made. Additionally, as part of our overall services, our UK based team can take care of any changes you require. With different levels of access control to the payment system, you can control who can make certain changes.
I already use Direct Debit, can I transfer my customers to SimplyCOLLECT
Direct Debit is the best solution to remove the administration associated with payments and subscriptions and when you want to move customers we also keep that nice and simple. As an accredited FM Provider, we are able to use the “Bulk Change” process which essentially allows for a seamless transfer process with little disruption.
How much does it cost?
The great news is with the use of Direct Debit you cut out the high transactions fees just for collecting the payments. With SimplyCOLLECT you are paying for a managed service this is essentially like having a team working for you but with the costs. We take care of the administration for those customers who cost you time by not paying on time! Our fees start at 3% + 15p per transaction and this is inclusive of all our services.
Will my customers be able to speak to someone?
Yes! Our UK based customer care team are here 5 days a week, working 9-5. You and your customers can also contact us via our Website, Skype, Facebook and email. We are here to take away the administration from our clients and provide an A* customer experience.
Why is Direct Debit a better alternative to other options?
Direct Debit provides you with a simple solution to collecting subscription payments, it reduces administration, cuts costs and improves your cash flow position. It is used by a majority of suppliers; just take a look at your bills! However with SimplyCOLLECT we are more than a Direct Debit provider we provide a managed service and this means we also deal with non-payers, cancellations etc. When you compare this against cash, standing or card payment solutions the benefits are massive.
Would my customers be in an agreement and can I change this?
This is entirely up to you as the service provider. If you require different levels of commitment for a customer to agree too this is in your control. As part of our credit and customer service roles, we will work to ensure your customers meet your conditions.