Direct Debit Collection Information
We are SimplyCOLLECT and we process Direct Debit payments on behalf of different types of businesses and as part of that service, we are here to help with the customer service on behalf of the service provider.
As part of your subscription, your payments will be debited via Direct Debit which is the most efficient and convenient way to set up payments for a variety of services. At SimplyCOLLECT we provide more than just payment collection, we provide customer service management so should you have any queries relating to your payment or subscription please contact us.
Here are some other reasons to contact us:
- Change of bank details
- Change of Contact details
- Cancellation of service agreement
- Paying and failed payments
We look forward to providing you with friendly and efficient service. Please ensure you keep all your terms and conditions and our contact details in a safe place for your records.
Here are some of the most common questions which may help you before contacting us.
If I Cancel The Direct Debit will this cancel my agreement?
Your Direct Debit is the way you pay for your service with the service provider. This is separate from the agreement that you have made with them relating to how long payments should be made and any cancel notice that is required. You should always speak to our customer service team before stopping the Direct Debit as you could incur further charges.
I owe some payments what can I do?
If you have unfortunately missed some payments it is best to contact us straight away (Mon/Friday 9-5). Please ensure you do this ASAP to stop any further action.
How safe are my details with SimplyCOLLECT?
At SimplyCOLLECT the security of your data is of utmost importance to us. We take numerous steps along each process to keep your data safe.
Being a BACS approved supplier means we have been vigorously and continuously checked to meet stringent standards. We are also one of few BACS FM Providers (Facilities Management provider) which means we have been recognised as an authorised organisation. We are also registered with the FCA to provide payment services. Our entire client data is secured via 256 bit SSL encrypted server.
I want to change my account details, who should I do this with?
To change the bank account details from where the payments are debited you need to contact our customer service team. This can be done by calling us on 0330 223 3152 (Mon-Fri 9/5). Your Direct Debit takes a few days for your bank to set up the mandate with your bank, so you may be asked to allow a payment to come from the existing account details or a debit/credit to cover your service until the details have changed.
Why does SimplyCOLLECT appear on my bank statement?
We collect payments on behalf of many types of businesses up and down the country and as part of this, you will see a combination of Simply Collect LTD appear on your statement. The Direct Debit reference will appear as a series of numbers which is unique to your account so please have to hand when contacting us.
I’m currently paying a subscription for a service and want to cancel, what should I do?
In the first instance please ensure you look at the terms and conditions that you would have agreed to when agreeing to the service. This could have been via a paper-based form or electronically. Please contact us where our team will look into your account and see what the terms of the agreement are and what notice period is required to cancel. It is important to not stop your Direct Debit until your account has closed, this will ensure no additional fees are incurred.